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Positions with BoxedMail Store Headquarters

BoxedMail Store is a subsidiary of UPS, and is the world’s largest franchisor of retail shipping, postal, printing and business service centers. From training and education to growth and empowerment, you have the freedom to forge a career path that can take you anywhere you want to go. UPS and The UPS Store Headquarters job categories include: Package Handlers and Helpers, Drivers and Mechanics, Customer Solutions and Sales, IT, Corporate, and Logistics and Operations.

BoxedMail Store Retail Locations Job Descriptions

Job Title: Shipping Store Associate

Location: Hackettstown, New Jersey
Position Type: Full-time/Part-time


We are seeking a highly motivated and detail-oriented individual to join our team as a Shipping Store Associate at our new location in Hackettstown, New Jersey. The ideal candidate will possess excellent customer service skills, be capable of handling various tasks efficiently, and demonstrate a positive attitude towards assisting customers. This position requires the ability to lift up to 70 pounds, as well as flexibility in working opening and closing shifts.


  • Greet and assist customers in a friendly and professional manner, providing exceptional service and addressing inquiries regarding shipping, mailbox rentals, and other store services.
  • Process shipping orders accurately and efficiently, ensuring packages are properly labeled, packed, and shipped according to carrier guidelines.
  • Handle cash and credit transactions, maintain accurate records of sales, and reconcile cash drawer at the end of each shift.
  • Sort incoming mail and packages, distribute mail into mailboxes, and assist customers with retrieving their mail as needed.
  • Capture passport-quality photographs for customers, ensuring compliance with applicable regulations and guidelines.
  • Maintain cleanliness and organization of the store, including shelving, displays, and work areas, to provide a welcoming environment for customers.
  • Assist with inventory management tasks, including restocking supplies, ordering materials, and conducting periodic inventory counts.
  • Provide product recommendations and upsell additional services, such as packaging supplies, insurance, and specialty shipping options, to meet customers' needs and increase sales.
  • Ensure compliance with company policies and procedures, as well as safety regulations, to uphold the integrity and security of store operations.
  • Collaborate with team members to achieve store goals and objectives, contributing to a positive work environment and fostering a culture of teamwork and excellence.


  • High school diploma or equivalent.
  • Previous experience in retail or customer service preferred.
  • Strong interpersonal and communication skills, with the ability to interact effectively with diverse customers and team members.
  • Detail-oriented with the ability to multitask and prioritize tasks in a fast-paced environment.
  • Proficient in basic computer skills and comfortable using point-of-sale systems and other store technology.
  • Flexible availability to work evenings, weekends, and holidays as needed.
  • Ability to lift and carry packages weighing up to 70 pounds.
  • Positive attitude, enthusiasm, and a passion for providing exceptional customer service.

Employee Initiatives:

  • Service: Demonstrate a proactive approach to assisting customers with their shipping needs, offering personalized recommendations and solutions to enhance their experience.
  • Sales: Actively engage customers to promote additional services and upsell opportunities, driving sales growth and maximizing revenue.
  • Mailbox Rentals: Educate customers on the benefits of mailbox rentals, highlighting features such as security, privacy, and convenience, to encourage sign-ups and retention.