Pack & Ship Guarantee

About Us

Pack & Ship Guarantee

If a participating BoxedMail Store location packs your item using exclusively new materials bought at that specific location, and ships the package via BoxedMail Store, and the item is damaged or lost during transit, you'll receive reimbursement*:

  • The item's value (subject to the lesser of actual value, replacement or repair cost)
  • The full retail price you paid for packaging materials and services
  • Your cost for shipping (excluding Declared Value charges or costs for Insurance as applicable)

For UPS shipments, if you neglect to declare the value of the item during the transaction and opt to purchase Declared Value for that specific amount, your maximum reimbursement for the item's value is $100.

The Pack & Ship Guarantee does not apply to UPS Store:

  • Shipments processed through or on your UPS account Customer-packed packages
  • Shipments packed in materials provided free-of-charge by any carrier
  • Items shipped via UPS Freight, UPS Supply Chain Solutions or any other carrier
  • Items excluded or restricted from transportation by UPS or in violation of the UPS Tariff/Terms and Conditions of Service

The Pack & Ship Guarantee does not apply to BoxedMail Store:

  • Shipments processed through
  • Shipments packed using USPS free packaging
  • Items excluded or restricted from transportation by the USPS or in violation of the USPS Shipping Restrictions

*Available at participating locations. See center for details. Restrictions and limitations apply. Items shipped by UPS are subject to UPS Tariff/Terms and Conditions.

If your package is insured through the BoxedMail Store Flexible Parcel Multi-Carrier Program (the ``FMC Program``) and experiences damage or loss in transit, reimbursement will be provided in accordance with BoxedMail Store center's insurance policy issued pursuant to the FMC Program. The FMC Program is underwritten by an authorized insurance company and issued through licensed insurance producers affiliated with UPS Capital Insurance Agency, Inc., and other associated insurance agencies. Insurance coverage availability varies by jurisdiction, and certain restrictions and limitations apply, subject to the applicable BoxedMail Store center FMC Program insurance policy.